Cleaning Teams
Where to manage, create, edit, delete team; name, email, property.
Cleaning teams are contacts (e.g. your cleaner or turnover team) who can receive automated emails (e.g. cleaning request) when a reservation is confirmed or when check-in approaches. This article explains where to manage them and how to create or edit a team.
Where to Manage Cleaning Teams
Go to Settings → Messages (or Email). There is usually a section for Cleaning teams (or Teams). From there you can create, edit, and delete teams.
How to Create a Cleaning Team
- Open Cleaning teams and click New team (or Add team).
- Fill in the form:
Name
A short name for the team (e.g. "Porto cleaning", "Maria & team"). This helps you identify the team when assigning it to a property or selecting it in a message rule.
The email address that will receive the cleaning request (and any other emails you send to this team). Use the main contact email for the cleaner or team.
Property (if applicable)
If the app supports it, link the team to one or more properties. Then when you create a message rule that sends to "Cleaning team", the system sends to the team linked to the reservation’s property. If you have one team per property, link each team to its property so the right team gets the right reservation.
- Click Save. The team appears in the list and can be selected in message rules or linked to properties.
How to Edit or Delete a Team
- Edit – Open the team from the list and change name, email, or property. Save. Existing message rules that use this team keep using it; they will send to the updated email.
- Delete – Remove the team if you no longer use it. Message rules that sent to this team may need to be updated (e.g. choose another team or disable the rule). Check the UI for how rules behave when a team is deleted.
Using Cleaning Teams in Message Rules
When you create a message rule (e.g. "Send cleaning request when reservation is confirmed"), set the recipient to Cleaning team. The system sends the email to the team linked to the reservation’s property (or to the default team if the app works that way). Use a template that includes placeholders like guest name, check-in date, check-out date, and property address so the team has the information they need. See Message Rules and Placeholders.