Booking Flow

The booking flow is what happens when a guest selects dates on your public property page and submits a booking request. This article explains the steps: form, submit, confirmation, and emails.

Guest Fills the Form

On the property page, the guest:

1. Selects check-in and check-out from the calendar (only available dates can be chosen).
2. Optionally enters number of guests (if the form asks for it).
3. Sees the quote (total, breakdown, and "You save X" if a long-stay discount applies).
4. Enters name, email, and any other required fields (e.g. phone, message).
5. Clicks Submit (or "Request to book" / "Book now" depending on your setup).

Submit

When the guest submits:

• The system checks that the dates are still available (in case someone else booked in the meantime).
• The system creates a reservation (or a booking request) in your account: guest name, email, dates, property, and the calculated total. The reservation may be created with status "Pending" or "Request" so you can confirm it.
• You may receive an email notification (if you set up a "New reservation notification" message rule) so you know a booking came in.
• The guest may see a confirmation message on the page (e.g. "Request sent" or "Booking confirmed") and may receive a confirmation email (if you have a template and rule for that event). See Email & Messages.

Exact behavior (e.g. automatic confirmation vs manual approval) depends on your product and settings.

Confirmation

• If the reservation is auto-confirmed – The guest sees a success message and may get a confirmation email. The dates are blocked on your calendar. You can open the reservation in Dashboard → Reservations to see details and send further messages.
• If the reservation is pending – You open Dashboard → Reservations, find the reservation, and confirm or reject it. When you confirm, the guest may receive a confirmation email (if your message rules are set up). The dates are blocked when you confirm.

Emails

• To you – A "New reservation notification" rule (Settings → Messages) can send you an email when a new reservation is created from the public page. Use it to stay informed.
• To the guest – A "Reservation confirmed" (or similar) rule can send the guest a confirmation email with dates, property, total, and next steps. Set the guest’s preferred language on the reservation (or they may have set it on the form) so the email is in the right language. See Email & Messages and Locale Resolution.

After the booking is confirmed, you can use the reservation as usual: add notes, send check-in instructions, or assign a cleaning team. See Reservations and Message Rules.